Learn how to use the Tesco Mobile app for quick top-ups, balance checks, and account management with our step-by-step guide.
The Tesco Mobile app makes managing your account and topping up your credit easier than ever. With just a few taps, you can recharge your account, check your balance, and manage your services from anywhere. Our comprehensive guide will walk you through everything you need to know.
Top up your account anytime, anywhere with your smartphone
Biometric authentication for quick and secure access
Your credit is added immediately after payment
Search for "Tesco Mobile" in the Apple App Store (for iOS devices) or Google Play Store (for Android devices). Tap "Install" or "Get" to download and install the app on your smartphone.
Tip: Make sure you have a stable internet connection for a smooth download.
Launch the Tesco Mobile app from your home screen. If you're an existing customer, enter your mobile number and password to log in. New users will need to register first.
Note: Use the "Remember me" option for faster login in the future on your personal device.
Once logged in, look for the "Top-Up" or "Recharge" option in the main menu or on the dashboard. This is usually prominently displayed for easy access.
Tip: You can often add a shortcut to the top-up screen on your app's home screen for even faster access.
Choose from the available top-up amounts or enter a custom value. The app will show you any bonus credit or special offers available with certain top-up values.
Tip: Consider your usage patterns to select the most cost-effective amount for your needs.
Review your selection and proceed to payment. You can use a saved payment method or add a new one. The app supports various payment options including credit/debit cards and PayPal.
Security: All transactions are encrypted for your protection.
After successful payment, you'll receive an on-screen confirmation and your balance will update immediately. You'll also receive a text message confirming your top-up.
Note: Keep the confirmation message for your records in case of any issues.
Monitor your data, call, and text usage in real-time with detailed graphs and statistics.
Update your personal details, manage add-ons, and change your plan directly from the app.
Set up notifications for low balance, data usage thresholds, and promotional offers.
View your complete top-up history and past transactions in one convenient place.
Enable biometric authentication and two-factor authentication for enhanced security.
Access app-only promotions and special discounts available only to mobile users.
Enable push notifications to receive instant alerts about your account status and special offers.
Use the 'Add to Home Screen' feature on your phone for quick access to the top-up function.
Connect to Wi-Fi when using the app to avoid using your mobile data for app operations.
Regularly update the app to access the latest features and security improvements.
Yes, the Tesco Mobile app is completely free to download from the Apple App Store and Google Play Store. There are no charges for using the app to manage your account or top up your credit.
Yes, you can use the Tesco Mobile app when abroad, but you'll need an internet connection. We recommend connecting to Wi-Fi to avoid roaming charges. You can top up your account from anywhere in the world.
If you forget your password, tap on the "Forgot Password" link on the login screen. You'll be guided through the process of resetting your password via email or SMS verification.
Currently, the Tesco Mobile app is designed to manage one account per installation. If you have multiple Tesco Mobile accounts, you would need to log out and log in with different credentials to access each account.
The Tesco Mobile app uses industry-standard encryption to protect your payment information. All transactions are processed securely, and the app doesn't store your full payment details unless you choose to save them for future purchases.
Explore our comprehensive guides for all Tesco Mobile top-up options including online recharge, in-store top-ups, and auto top-up setup.
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